Payments for products are taken immediately upon purchase using your chosen payment method either Credit/Debit Card or Paypal. We aim to dispatch your item/s within 2 working days of purchase to the designated shipping address provided. Please ensure delivery information is correct, such as address, name and delivery notes (Example - 'Please leave in front porch')
Items being delivered to the U.K will be done so using Royal Mail.
Our Royal Mail delivery options are :
Please note that any orders made after 9:15pm may not apply for 24 hour delivery and orders made after 9:15pm on Friday may not be dispatched until the following working day Monday due to business sending hours.
You will be responsible for paying your own delivery costs unless any offers/discounts are applied by us throughout any such sales or promotions. Shipping costs are none refundable unless applicable in the circumstance of a refund/return.
We also currently ship to major EU countries, the US and Canada. Delivery times may vary depending on which country.
Robin Hood Beard Company LTD offers a refund/exchange policy of 7 days of receipt of delivery of the goods, all refund enquiries must be be sent via our customer service email below up to 7 days of delivery of the goods or using the contact form on our website. Please enter order number so we can find your order.
We aim to be in contact with you within 24 hours to resolve the return/refund enquiry. Goods are only applicable for a refund if:
With any of the above applicable all goods MUST ;
Under any circumstance any of the above is not proven applicable then a refund/exchange will not be given.
When any/all of the above is deemed applicable we will arrange for you to return the selected goods to us by issuing you a Royal Mail Returns Label, your order can be taken to any UK Post Office Monday to Saturday, please be advised that the returns label will be valid from the day of issue up until the end of the day issued.
Upon receiving the returned goods we will inspect all to ensure the above returns policy is applicable and we will be in contact with you within 48 hours to confirm your refund has been issued to your original payment method. Please note that all refunds could take up to 7 - 14 working days to settle.