Deliveries and Returns
Payments for products are taken immediately upon purchase using your chosen payment method either Credit/Debit Card or Paypal. We aim to dispatch your item/s within 2 working days of purchase to the designated shipping address provided. Please ensure delivery information is correct, such as address, name and delivery notes (Example - 'Please leave in front porch')
Items being delivered to the U.K will be done so using Royal Mail.
Our Royal Mail delivery options are :
- Royal Mail 2nd Class - (2 to 3 Working Days): £2.82
- Royal Mail 1st Class - (1 to 2 Working Days): £3.35
- Royal Mail 2nd Class Tracked & Signed For - (2 to 3 Working Days): £3.82
- Royal Mail 1st Class Tracked & Signed For - (1 to 2 Working Days): £4.35
Please note that any orders made after 9:15pm may not apply for 24 hour delivery and orders made after 9:15pm on Friday may not be dispatched until the following working day Monday due to business sending hours.
You will be responsible for paying your own delivery costs unless any offers/discounts are applied by us throughout any such sales or promotions. Shipping costs are none refundable unless applicable in the circumstance of a refund/return.
We are currently in the process of providing delivery options internationally to the US and Canada.
Robin Hood Beard Company LTD offers a refund/exchange policy of 7 days of receipt of delivery of the goods, all refund enquiries must be be sent via our customer service email below up to 7 days of delivery of the goods or using the contact form on our website. Please enter order number so we can find your order.
We aim to be in contact with you within 24 hours to resolve the return/refund enquiry. Goods are only applicable for a refund if:
- You've changed your mind about your goods or ;
- There is a general issue with the goods or ;
- If the wrong goods were delivered to you or ;
- There is any faults with the goods
With any of the above applicable all goods MUST ;
- Not have been tampered with in any way
- Are still with/in original packaging
- Contents not used within 1/4 of product
- Orders must be sent back with receipt of order/original invoice
Under any circumstance any of the above is not proven applicable then a refund/exchange will not be given.
When any/all of the above is deemed applicable we will arrange for you to return the selected goods to us by issuing you a Royal Mail Returns Label, your order can be taken to any UK Post Office Monday to Saturday, please be advised that the returns label will be valid from the day of issue up until the end of the day issued.
Upon receiving the returned goods we will inspect all to ensure the above returns policy is applicable and we will be in contact with you within 48 hours to confirm your refund has been issued to your original payment method. Please note that all refunds could take up to 7 - 14 working days to settle.