Payments for products are taken immediately upon purchase. We aim to dispatch your item/s within 3 working days of purchase to the designated shipping address provided, although it may be sooner depending on payment authorization.
Items being delivered to the U.K will be done so using My Hermes Ltd courier service and aimed to be delivered within 2-3 working days from leaving our facility using the standard signed for delivery service.
Please note that any orders made after Thursday at 9pm will not be dispatched until the following Monday due to courier working collection hours, therefor being collected on the next business day Monday.
At the present moment we are unable to issue any other methods of shipment other than the above. You will be responsible for paying your own shipment costs unless any offers/discounts are applied by us throughout any such sales or promotions. Shipping costs are none refundable unless applicable in the circumstance of a refund/return.
We will be looking into next day delivery options to the U.K and faster delivery options to Europe and overseas in the near future.
We are looking at options to increase our selection of countries we can ship to, this will be updated regularly.
ROBINHOODBEARDCOMPANY offers a refund policy up to 14 days prior to delivery of the goods purchased, the date applicable of delivery is to be proven upon any returns being made and any returns made 14 days after the delivery date unfortunately are not applicable for any type of refund. All goods that are to be returned/refunded are to be stated in an email directly to us within the 14 days to :
We aim to be in contact with you within 24 hours to resolve the return. Goods are only applicable for a refund if:
- The goods have not been tampered in any way.
- All goods are still with/in original packaging
- If there is a general issue with the goods
- If there is any faults with the goods
- If the wrong goods were delivered to you
Under any circumstance any of the above is not proven applicable then a refund will not be given and/or the product has been used in any way.
When any/all of the above is deemed applicable we will arrange for you to return the selected goods to us.
You must send the product goods back to Robin Hood Beard Company's facility :
Robin Hood Beard Company, 77 Lime Tree Road, Hucknall, Nottingham, NG15 6AY.
All shipment charges for the returned goods will be charged by you to be returned to us, and then the shipment charge will be credited back to your refund at the appropriate standard shipping rate originally paid for by you in your initial purchase.
Upon receiving the returned goods we will inspect all to ensure the above returns policy is applicable and we will be in contact with you within 48 hours to discuss your refund. It is essential that all payment information/invoices are returned with the goods as proof of original purchase.
When the refund has been clarified we will refund the product amount to the original payment method provided by you. Please be aware that all refunds could take up to 7-14 working days to settle, we will inform you of when we have processed the refund.